Processing, shipment and return policy

Processing time

The time it takes me to prepare an order varies.  Smaller works are ready to ship within 3-5 working days, larger works on canvas within 7-10 working days.

 

Estimated shipping times

Netherlands: 1-2 business days (after processing time)

Europe: 2-5 business days (after processing time)

Outside Europe: 4-7 business days (after processing time)

 

I do my very best to stay within these estimates, but I cannot guarantee them.  The actual shipping time depends on the different carriers I work with. I'll inform you about the shipment progress.

 

Customs and import duties

Buyers are responsible for possible customs and import duties.  I am not responsible or liable for delays and/or charges caused by customs.

 

Returns and Exchanges

Exchanges and returns are no problem;

Contact us within: 14 days after delivery

Return items within: 21 days of delivery

I do not accept cancellations, but please contact me if there are any problems with your order.


Custom and personalised orders cannot be returned or exchanged.


Conditions for return

 Buyers are responsible for return shipping charges.  If the item is not returned in its original condition, the buyer is responsible for the reduction in value.